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Refund, Returns and Cancellation Policy
Cancellation
Order Cancellation by Customer
Customers can cancel their orders within 8 of placing them, provided the order has not yet been shipped or in processing.
To cancel, contact us at support@ushopandhra.com with your order details.
Order Cancellation by Marketplace
We reserve the right to cancel orders due to:
Unavailability of stock
Payment issues
Incomplete or incorrect shipping details
Customers will be notified immediately if an order is canceled by us, and a full refund will be processed.
Refund Process
For eligible cancellations, refunds will be processed to the original payment method within 30 business days.
Refund timelines may vary based on the payment provider.
Exceptions
Orders marked as “shipped” or “in transit” cannot be canceled. Customers may initiate a return after delivery, subject to the Return Policy.
Delivery Delays
Ushop orders are typically delivered within 3-7 business days. However, unforeseen circumstances or factors beyond our control may cause delays with our shipping partners. If a perishable item is delayed by more than 7 business days beyond the expected delivery date, we will offer a refund or store credit.
Eligibility for Returns
Products can be returned within 15 days of delivery.
Items must be unused, in their original condition, and in original packaging.
Non-Returnable Items
Certain items, such as perishable goods, personalized products, or hygiene-related items, are non-returnable.
Check the product details for specific exceptions.
Refund Process
Refunds will be processed after we receive and inspect the returned item.
Refunds will be issued to the original payment method within 30 days.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Prepaid return labels are available for specific cases.
How to Start a Return
Contact our support team at support@ushopandhra.com to initiate a return.
Provide the order number, product details, and reason for the return.
Dispute process
Raising a Dispute
If you face an issue with an order (e.g., damaged item, wrong product, or missing shipment), contact us at support@ushopandhra.com within 7 days of delivery.
Provide the order number, photos (if applicable), and a detailed description of the issue.
Our team will investigate the dispute and aim to resolve it within 30 business days.
Possible resolutions include refunds, replacements, or store credits, depending on the case.
Disputes raised after the specified timeframe may not be eligible for resolution.
Claims for products damaged during customer handling will not be entertained.
Third-Party Mediation (Optional)
If a resolution cannot be agreed upon, customers can opt for third-party mediation services as per [specific jurisdiction] laws.
Final Decision
The marketplace reserves the right to make the final decision on disputes, ensuring fairness for both parties.
